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Solving EPC’s Recruitment Shortfall
The Situation
English Provender Company (EPC) faced a significant recruitment challenge, requiring over 100 staff daily and dealing with 80 unfilled permanent positions. Their existing recruitment provider offered little insight into the reasons for high staff turnover and struggled to attract top talent for permanent roles. To address this, EPC turned to Rapid to quickly fill the vacancies and attract the best candidates.
Rapid’s Model of Change
Here’s a snapshot of what our team did to transform EPC’s recruitment strategy:
- Introduced a personalised Temp to Perm (T2P) recruitment model that allowed EPC to fill their headcount with staff who were already on site and part trained
- Introduced an innovative transport solution (from various towns including Reading, Southampton and Swindon) to increase the size of the labour pool and ensure employees could reach EPC’s semi-rural location
- Working collaboratively with EPC to improve company culture and the wider public perception of the business and employer brand
- Collaboratively created a set of corporate recruitment and induction assets (including video) to attracting new staff and providing induction details
- Implemented a ‘from day one’ personal welcome program from managers
- Introduced regular staff review and welfare check-ins
- Introduced attendance and performance bonuses
- Created bespoke reports to allow EPC to track performance against market challenges
- Optimised EPC’s lengthy interview processes to allow for quicker hires
- Instrumental in implementing company-wide strategy meetings to encourage buy-in and involve the day-to-day operations managers
“Rapid approached our situation with fresh ideas and in addition to introducing strategies which were unique to our business, they drew on their market experience to suggest adopting some of the successful practices they had previously implemented with other clients. Their transport service has allowed us to access a much larger pool of staff and their approach to building a reliable temporary workforce has helped us to fill numerous permanent vacancies. Over 90% of the temporary staff introduced by Rapid who have accepted permanent roles with our company, have gone on to successfully complete their probationary period.”
Head of People, English Provender Company
Rapid’s Results
Rapid increased EPC’s fulfilment levels to 99.2%
EPC’s Vacancy headcount fell by 87.5%
Rapid increased Temp to T2P conversion by 40%
Staff feedback is positively changing EPC’s culture
Beyond reducing vacancy numbers, Rapid significantly boosted staff morale, eased the workload on existing employees, attracted more returning workers, and lowered turnover, resulting in substantial savings on training costs.
Rapid’s Impact Beyond the Numbers
Rapid’s collaborative approach gave EPC the confidence to pursue and sign a master vendor agreement with SLA.
EPC are partnering with Rapid on a number of charitable events and initiatives.
EPC used Rapid’s staff transport service for their Summer and Christmas parties.
EPC regularly engages Rapid to guide strategic changes and share insights with EPC managers to problem solve their staffing challenges.
EPC is involving Rapid with their second site recruitment in Newport, South Wales.
EPC is now introducing Rapid to its wider corporate group to explore recruitment strategy changes.
“Rapid’s attention to detail along with ongoing data capture and analysis has allowed them to continually evolve and improve their service based on changes in market conditions. They provide our business with up-to-date market rate comparisons, and always keep us informed of potential hurdles we will need to overcome. This has allowed us to work closely with them to keep temporary staffing fulfilment levels consistently above 99%.”
Head of People, English Provender Company
